Return Policy
We, the SPIRIT HOUND DOG HOUSE Shop always carefully handle all the processes to deliver our products. But sometimes, if you get any wrong products or purchase any faulty products, we have a particular time to get it fixed. We will always welcome returning your products or refunding your balance by contacting us.
We have a 30-day return policy from the delivery time, which means you have 30 days after receiving your item to request a return.
To initiate the return process you have to maintain these conditions;
RETURN CONDITIONS
We will not refund any items that are worn, damaged, stained, scented, washed, or altered in any way. All items must have tags.
We will not refund any Final Sale, Accessories, life style, lingerie or Intimate items.
We will not refund any items that are sent back without filing a return request.
If an item is returned to us damaged, worn or in an unsuitable condition, you will not be refunded. reserves the right to refuse any compromised items affected by the individual factors mentioned above.
In the event that you make a purchase during a promotion where the total discount you received is dependent on the total cost of the order (ex. Buy More, Save More Sale) and you wish to return the item(s), the discount you qualified for is subject to change to a lower discount as dictated by the promotion. A refund will then be recalculated according to promotional terms.
You can always contact us for any return questions at support@nelly-north.com You may contact us by this form.
How can you get your return Label?
Damages and issues ( Defective Products )
. In the box
For your responsibility ( Customer Remorse )
. Customer responsibility
RESTOCKING FEE
We don't charge a restocking fee on a return
CUSTOMER REMORSE FEE
We do not collect remorse fees.
DEFECTIVE FEE
We do not charge a defective fee.
CONTACT INFORMATION
Company name: SPIRIT HOUND DOG HOUSE
Address: 4196 UTE HWY, LYONS, CO 80540, UNITED STATES
Phone:
Email: support@nelly-north.com